By going to SETTINGS/OPTIONS/LOAD DEFAULTS and also turning the physical switch off and back on again, they issue was solved. Seemed like the firmware update did not "stick" until the aforemention...

@Pierre Martinez perfect. 

@Magnetar Concierge Thanks. I have mentioned the HDMI case as well in the support ticket.

@Pierre Martinez Hi Pierre, if you just opened the ticket, allow them reasonable time to respond to you. Thanks

@Pierre Martinez Hi Pierre, you would want to mention this in the support correspondence , however, that would preclude the issue from being in the DAC. The support team will work with you to make ...

@Magnetar Concierge I have just opened a support ticket, but I have not received a confirmation of such via email yet.  Thanks.

@Magnetar Concierge Not yet. I was not sure if that was the desired action first or post it here. I will do the ticket.  The issue is worse when using HDMI. Thanks.  

Hello, Have you opened a support ticket for this? That would be the path to take as there can be many causes both in and outside of the player. 

Hello, I just purchased a UDP800 on August 7, 2025. Using the internal DAC of the unit and when playing CD's, SACD's and Blue-Ray Audio discs, I have noticed that the unit ramdoly will stop or he...

I was wondering if the player supports cue sheets and/or m3u playlists. I ask this since on an AV forum thread dedicated to the UDP900 one poster said Magnetar tech support told him  it does ...

Has anyone had this experience: SACDs played back at much lower levels than standard redbook CDs when coming out of the analog RCAs?  This does not happen when using HDMI...This wasn't happeni...

Welcome to 1986.  😎

Love my UDP800, but I do find the following a bit frustrating: It force-plays SDR menus and SDR extras in a Dolby Vision UHD disc in Dolby Vision. Even studio logos default to Dolby Vision/rec2020...

@Thomas Mathes that is correct 😉

I just installed the update on my unit.  I tried a few CDs that exhibited clipped audio previously.    No more clipped audio on them.  😁

@Magnetar Concierge Thanks so much! This made my day/week/month/year! Michel

UDP 800 and UDP900 Version V943  07/23/25 Changelog V943: FIX: Addresses DSP issue where audio start is late with both audio file and disc playback under certain conditions FIX: Ad...

@Thomas Mathes you may find the 2nd HDMI audio only output useful.    Thanks

I mostly use a soundbar with the TV, the audio gear was for occasional use only.  That's why I don't turn off the HDMI audio.