@Bill Jones Hi Bill, we purchased that 4k title and are unable to replicate your reported issue. We randomly see disc issues as all players do, however, our disc played in every test session witho...

Regular DVD and some Blu Ray,  USB input .mkv, .mpg etc. do not play at all in reverse.   The picture freezes and the counter runs in reverse.   When the counter goes back ...

Power output, perhaps impedance,  freq. response,  distortion,  noise levels etc. I know it won't drive my old 1200 ohm Sennheiser 424's well,   works well with the Beyer'...

@Magnetar Concierge it's just the 4k uhd and the disc is spotless. Boots up immediately on my other consoles.

Hello - I recently purchased a 4k Blu-ray of the 2022 Elvis movie directed by Baz Luhrmann. The disc indicates that it contains both HDR10+ and Dolby Vision formats, but there are no setup options ...

I have also had this same problem with discs in the 6 months I owned the 800. Probably around 5 times it has happened and the discs were spotless everytime. The Panasonic 9000 was able to boot them...

I just wanted to point out that I have also had this happen with a couple discs on my 800. I can't remember which ones exaclty but I had to open the tray and close it again to get them to read. &nb...

@Marco Reyes have you tried resetting the player? Is it all discs or just one? Check the disc to insure it's without blemish or fingerprint.  

Disc have reading issues. Read as unknown disc until I open and closed disc tray 4x and finally read as BDMV. I'm on version 844-usa01. Worked perfectly the 1st time when I popped the disc into my ...

Some of my new 4kUHD take a reload or 2 but finally get read by the UDP900.   However, Raiders cannot get loaded and all I get is "Unknown Disc"   I've tried a hard power off a few ti...

Hello Magnetar friends, Im having an isue trying to updated to the last firmware update.I tried both methods, Ethernet and USB.The Ethernet method throws de error 'Version number not found'. I have...

My Hisense TV showed the same thing, hence the confusion and frustration.

We agree wholeheartedly. We had another customer raise the issue and he submitted this video, which you can see is both formats as both logos appear on the box , when the reality is, it's mixed con...

Ok. I wish they made that clearer on the disc box. My workaround is to tweak the settings on HDR10+ to match Dolby Vision IQ more.

We have evaluated this issue at length. The movies are not in Dolbyvision , they are in HDR10+.  Other content on the disc is in Dolbyvision which is why the disc bears both logos. We've test...

I hate to re-open this topic but the issue is not resolved. I bought another copy of 1917 thinking that if the first disc was defective, a new copy might solve the problem. It did not. Magnetar 800...

We often get inquiries regarding the region free/iso playback capability of our players. Our players are not and cannot be sold region free. This is a modification that is performed by third partie...

if the subtitles are part of the actual encoded video, they cannot be changed. If they are not, changes can be made in the subtitle menu of the player.

You can change the font color/brightness/location/size etc in the subtitle menu. You cannot separate subtitle location by line, only as a whole.

Unfortunately, you cannot acheive sync in this way. The audio and video signals cannot be separated as described.