Having product issues with your UDP800? We're here.

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15 Topics 0 Followers

TS

Noisy Disc drive
9/3/25, 12:59 PM • Tiago Soares 3/18/26, 11:28 AM

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T.M29
3/18/26, 11:28 AM

Arrived here looking for solutions for a loud disc drive on my newly arrived MK2...So can confirm...
m

Unwanted audio conversion with Magnetar UDP800MKII on Roon (ref#K3WCS1)
1/30/26, 1:14 AM • marotta01 1/30/26, 4:23 AM

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Magnetar Concierge
1/30/26, 4:23 AM

Hello The 2.0 playback is normal as Roon has confirmed for you and the conversion issue has been...
SK

Low sample frequency from Blu-ray music disks
1/28/26, 10:17 AM • Steve Keller 1/28/26, 10:25 AM

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Steve Keller
1/28/26, 10:25 AM

Thanks for explaining the reason for the results I'm seeing and for pointing me in the right dire...
EM

800 MKII keeps disconnecting drive
12/14/25, 10:29 AM • Esteban Medaglia 12/14/25, 11:14 AM

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Magnetar Concierge
12/14/25, 11:14 AM

What you’re describing is consistent with a USB power-renegotiation event rather than...
TS

BD100 freezing
11/3/25, 12:41 PM • Tiago Soares 11/7/25, 7:54 AM

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Tiago Soares
11/7/25, 7:54 AM

@Esteban Medaglia I feel you frustration, nowadays I only buy 4K for the movies I really enjoy re...
EM

Forcing Dolby Vision on SDR content in UHD/DV Discs
8/1/25, 3:17 PM • Esteban Medaglia 11/7/25, 7:06 AM

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Esteban Medaglia
11/7/25, 7:06 AM

Any updates on this, Magnetar team? If this is implemented I would consider buying a Mrk II playe...
TS

Color Space not matching
9/10/25, 2:06 PM • Tiago Soares 9/26/25, 5:36 AM

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Marco Reyes
9/26/25, 5:36 AM

@Tiago Soares no prob! The signal is 4:4:4 but what's inside aka the container is 4:2:0 color spa...
PM

Music Playback Issue Using Internal DAC
8/19/25, 10:15 AM • Pierre Martinez 8/20/25, 7:10 AM

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PM

Pierre Martinez
8/20/25, 7:10 AM

By going to SETTINGS/OPTIONS/LOAD DEFAULTS and also turning the physical switch off and back on a...
ME

Audio Lag
5/25/25, 7:12 PM • Mark Ensminger 7/8/25, 12:14 PM

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Thomas Mathes
7/8/25, 12:14 PM

Found out something recently via high-end audio/video forums and from tech reviews of the newer S...
j

Problem with external subtitles
7/4/25, 3:25 AM • janekp 7/4/25, 4:47 AM

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Magnetar Concierge
7/4/25, 4:47 AM

Hello Our engineering team reports they have addressed this specific report previously and found...
TG

Metadata on CD's not being read or displayed
6/27/25, 8:50 AM • Thomas Giloy 6/27/25, 9:37 AM

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Magnetar Concierge
6/27/25, 9:37 AM

Thomas 1) Not all CD's contain metadata. Please see the below links. One shows the player with a...
VF

Having Issues Finding SMB Shares
4/26/25, 3:32 PM • Vitaliy Fridman 4/30/25, 1:37 PM

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Magnetar Concierge
4/30/25, 1:37 PM

Hi Vitaly, We recommend checking your permissions settings and insuring that SMB 1.0 is enabled...
AR

Cant update firmware version
11/21/24, 9:34 AM • Angel Rocha 11/28/24, 8:25 PM

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Magnetar Concierge
11/28/24, 8:25 PM

@Angel Rocha we recommend verifying you are connected to the Internet as that is an error that ca...
DR

Magnetar 800 selecting HDR10+ over Dolby Vision on 4K UHD disc
10/18/24, 11:38 AM • Daniel Reich 11/12/24, 11:19 PM

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Daniel Reich
11/12/24, 11:19 PM

My Hisense TV showed the same thing, hence the confusion and frustration.
DH

SACD Playback Issue - UDP800
10/24/24, 10:29 AM • Derek H 11/1/24, 6:14 AM

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Derek H
11/1/24, 6:14 AM

My apologies for the slow reply. I've been testing this extensively as time permits to bett...