@Magnetar Concierge I was wondering: was the issue I described in my previous post corrected in firmware update V965? "FIX: When using UDP900 for analog output, the first half-second of the song ...

I just checked on the menu of my UDP800 and there are no volume settings in 'settings'. There are volume up and down on the remote. Playing a movie over hdmi to my processor there is no difference...

 What you’re describing is consistent with a USB power-renegotiation event rather than a playback or decoding issue. The UDP-800 MKII uses a revised USB subsystem compared to the MKI, wi...

@Esteban Medaglia Hi Esteban, Thanks for the feedback. Your profile shows a support request regarding BDMV playback issues through that direct supportchannel.  We've replied and will post be...

I did not submit a ticket this week. I only inquired about shipping. But I will email the address you specified. Thank you!

Hi Esteban  You would do so through the same methodology as your ticket from earlier this week by emailing concierge@magnetarusa.com    Thanks

How do I do that?

Esteban   We recommend opening a support ticket directly.    Thanks

I have been using the 800 MKII for a few days. I also have 2 of the MKI (original) 800's. I use the players for work purposes (QC) as media players only through the rear USB port. I very rarely use...

Hello The MKI does not have this option. We will note your feedback.  Thanks     

Thanks for the quick reply. Any particular reason for that? I could swear the MKI has this option, but I am likely confusing things with the Oppo 103 and 203. Problem is... one could easily change ...

Hello There are no Magnetar products which have switchable fixed/variable outputs.    Thanks

Just got an 800 MKII.  One thing that immediately caught my eye:I can not find a settings for fixed audio output under SETUP. The player comes with a volume output level of 20 out of 100 out ...

@Magnetar Concierge thank you for taking the time to respond with some additional clarification.  I think as customers that's all we are looking for in the end and I'm looking forward to my ne...

Hello, There are no pop-ups in the Magnetar OSD. To confirm source and output type, long press "I" on the remote.  Thanks

We understand the interest in a trade-in program. At the premium end of the market, our players are engineered for long service life and are not built around an upgrade-cycle model like mass-market...

Hello,  I just bought a 800MKII my first Magnetar product but I wondered the same if an trade in/up program was available. I have some SVS subwoofera and they do offer a trade in program and i...

As a first-time Magnetar owner, I just got a UDP800 MII. I was wondering if there is an on-screen pop-up that indicates when playing HDR or Dolby Vision content.

Too bad for those of us who puchased before you included an"upgraded, sound-dampened chassis further stabilize playback and suppress mechanical noise."   

Hello    Unfortunately there is no trade in/up program available, nor is one planned.   Thanks