The Analogue Productions Steely Dan sacds are spectacular. Everthing but The Royal Scam has been released.

@Dwayne Richardson I don't think this problem is "uncommon across the board..." I can't recall this happening with any other players I have owned. I hope more Magnetar owners see this post.

I also hope that more people who have this player and are experiencing the same issue will speak up. 

@Daniel Reich Totally agree. This is definitely a fantastic product, but it is just this issue that has me frustrated. I did hear back from Magnetar and they are aware of the situation and say that...

@Dwayne Richardson Never had this issue with any players ever, Oppos, Sonys etc. For the money we paid the operation of the Magnetar should be flawless. Don't get me wrong, the Magnetar is a great ...

@Daniel Reich All I know is I never had this issue with my old/backup player, an LG 4K region free player. That player played anything with no issues. I just hope that a future firmware update will...

Currently only 3 or 4 discs (various formats except DVD) in my collection give me this problem. I have had a little luck with reloading the disc until it plays or restarting the player. These discs...

I have been having similar issues with 4K discs. Even if they are brand new. Some UHD discs will load fine, other times I get an unknown disc message. Firmware is up to date, I did the load default...

@mark.linford Hi Mark As this has been identified as 100% a firmware issue, there's no date set for a release. Firmware updates are released only after a reported issue is confirmed, the root caus...

Hello Magnetar I would appreciate a reply to my previous message sent approx. 2 weeks ago, regarding anticipated time frames for a firmware fix to the audio clipping issue and also whether I need ...

Marco Please open a support ticket by emailing concierge@magnetarusa.com We recommend simply resetting the player.   Thank You

The UI isn't responding to the remote inputs nor when I push the machine buttons. Very laggy at the moment. Haven't changed the version. Issues just sparked out of nowhere. On version 886

Hi Magnetar Thank you for your prompt response.  Are you able to give me an idea of a time frame for this issue to be fixed? Are you able to confirm if this would be a simple firmware fix, ...

Hi Mark, thanks for inquiring. The engineering team is still working in isolating the root cause around the circumstances in which this issue can be observed. When they have a determination and fix...

Hello Magnetar Are you able to give me an update on this clipping issue please? It's now been just over a month since yourselves acknowledge and were able to replicate the issue, I'm just enquirin...

@Magnetar Concierge thank you for the update, I'll try to play with the settings and see what could've gone wrong 

Is it ok to use a laser lens cleaning disc on the Magnetar 800? I am looking at the Digital Innovations CleanDr for Blu-Ray Laser Lens. It's available on amazon. Thanks, Dan Reich

This issue is local within your ecosystem. We recommend looking at your HDR compatibility between the player and your TV, your TV HDMI input settings, your colorspace, etc. Check what the differenc...

@Magnetar Concierge It just happened with Top Gun 1 during the extras, not the main movie. The picture flashes in and out.

@Magnetar Concierge just that one currently