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19 Topics 0 Followers

HM

Cannot open battery compartment of remote control UDP900
4/14/26, 5:54 PM • Howard Maduro 4/14/26, 6:29 PM

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Magnetar Concierge
4/14/26, 6:29 PM

How to open it (don’t pry). The entire rear cover slides down. Do this exactly: Flip it ...
W

Low volume coming through the HDMI Main output
3/2/26, 1:46 PM • Wwilde001 3/2/26, 2:02 PM

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Magnetar Concierge
3/2/26, 2:02 PM

@Wwilde001 perfecto! Yes, it was a commonly made feature request. Thanks
TM

CD playback programming, random playback and track playback
12/22/25, 12:11 PM • Thomas Mathes 12/22/25, 12:11 PM

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TM

Thomas Mathes
12/22/25, 12:11 PM

I'm referring to CDs and SACDs specifically for the above functions. The manual says to use the ...
TM

Firmware 979 update
12/19/25, 9:35 PM • Thomas Mathes 12/22/25, 11:36 AM

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TM

Thomas Mathes
12/22/25, 11:36 AM

I had no idea that function existed, I thought I missed it in the manual but the function isn't i...
m

Clipping audio in on CD tracks
12/27/24, 8:55 AM • mark.linford 12/16/25, 2:49 PM

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Magnetar Concierge
12/16/25, 2:49 PM

Hello, With the sheer number of CD releases globally, it's virtually impossible to repro...
TM

Help with L/R downmixed outputs
10/30/25, 10:18 AM • Thomas Mathes 10/30/25, 3:16 PM

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TM

Thomas Mathes
10/30/25, 3:16 PM

For some reason my previous post did not take. Switching the player's Speaker mode setting to 's...
TM

Playlist support?
8/14/25, 8:41 AM • Thomas Mathes 8/30/25, 3:13 PM

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TM

Thomas Mathes
8/30/25, 3:13 PM

can anyone answer this as "no" (does not support) or "yes" (does support)?
DR

SACD playback
8/11/25, 11:03 AM • David Rowe 8/11/25, 11:03 AM

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DR

David Rowe
8/11/25, 11:03 AM

Has anyone had this experience: SACDs played back at much lower levels than standard redbook CDs ...
TM

New firmware available?
6/9/25, 12:23 PM • Thomas Mathes 6/10/25, 4:33 PM

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Magnetar Concierge
6/10/25, 4:33 PM

@Thomas Mathes when a specific bug is fixed, it is listed as the PURE ON/OFF is. Bug fixes...
TM

Audio Filters info & A/V sync with analog output
4/30/25, 1:55 PM • Thomas Mathes 5/25/25, 7:21 PM

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ME

Mark Ensminger
5/25/25, 7:21 PM

@Magnetar Concierge I am also having a similar issue. See my thread "Audio Lag". Fee...
MR

Issues with Dolby vision blu rays
4/13/25, 11:11 AM • Marco Reyes 4/13/25, 3:56 PM

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MR

Marco Reyes
4/13/25, 3:56 PM

Thank you I'll open a ticket now @Magnetar Concierge
BJ

4k UHD Raiders of the Lost Ark
11/22/24, 12:43 PM • Bill Jones 4/9/25, 10:43 PM

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DR

Dwayne Richardson
4/9/25, 10:43 PM

I've had the same issues with some 4K discs. The latest Tommy 4K, as well as other recent release...
MR

Player is u responsive
3/21/25, 6:25 PM • Marco Reyes 3/21/25, 6:41 PM

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Magnetar Concierge
3/21/25, 6:41 PM

Marco Please open a support ticket by emailing concierge@magnetarusa.com We recommend simply re...
MR

The Substance 4k
3/6/25, 12:19 PM • Marco Reyes 3/14/25, 11:12 AM

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MR

Marco Reyes
3/14/25, 11:12 AM

@Magnetar Concierge thank you for the update, I'll try to play with the settings and see what cou...
WS

Reading music files
2/11/25, 3:59 PM • William Struth 2/11/25, 4:02 PM

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Magnetar Concierge
2/11/25, 4:02 PM

Hello, please send a link to a file we can take a look at, thanks!
Reverse Playback Issues Fast and Slow
11/26/24, 4:56 PM • Old School 11/28/24, 9:28 AM

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Old School
11/28/24, 9:28 AM

Updated the firmware to latest version, which was pretty easy to do, I think my...
MR

4k uhd the new mutants
11/24/24, 10:48 AM • Marco Reyes 11/25/24, 6:32 PM

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MR

Marco Reyes
11/25/24, 6:32 PM

@Magnetar Concierge it's just the 4k uhd and the disc is spotless. Boots up immediately on my oth...
SW

4k UHD Elvis
11/25/24, 12:52 PM • Scott Ward 11/25/24, 12:52 PM

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SW

Scott Ward
11/25/24, 12:52 PM

Hello - I recently purchased a 4k Blu-ray of the 2022 Elvis movie directed by Baz Luhrmann. The d...
WW

ts Format kein Bild
10/24/24, 4:50 AM • Werner Westerfeld 10/24/24, 7:09 AM

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Magnetar Concierge
10/24/24, 7:09 AM

@Werner Westerfeld Please contact info@audio-reference.de for assistance. Thank You