@Pierre Martinez Hi Pierre, you would want to mention this in the support correspondence , however, that would preclude the issue from being in the DAC. The support team will work with you to make ...

@Magnetar Concierge I have just opened a support ticket, but I have not received a confirmation of such via email yet.  Thanks.

@Magnetar Concierge Not yet. I was not sure if that was the desired action first or post it here. I will do the ticket.  The issue is worse when using HDMI. Thanks.  

Hello, Have you opened a support ticket for this? That would be the path to take as there can be many causes both in and outside of the player. 

Hello, I just purchased a UDP800 on August 7, 2025. Using the internal DAC of the unit and when playing CD's, SACD's and Blue-Ray Audio discs, I have noticed that the unit ramdoly will stop or he...

I was wondering if the player supports cue sheets and/or m3u playlists. I ask this since on an AV forum thread dedicated to the UDP900 one poster said Magnetar tech support told him  it does ...

Has anyone had this experience: SACDs played back at much lower levels than standard redbook CDs when coming out of the analog RCAs?  This does not happen when using HDMI...This wasn't happeni...

Welcome to 1986.  😎

Love my UDP800, but I do find the following a bit frustrating: It force-plays SDR menus and SDR extras in a Dolby Vision UHD disc in Dolby Vision. Even studio logos default to Dolby Vision/rec2020...

@Thomas Mathes that is correct 😉

I just installed the update on my unit.  I tried a few CDs that exhibited clipped audio previously.    No more clipped audio on them.  😁

@Magnetar Concierge Thanks so much! This made my day/week/month/year! Michel

UDP 800 and UDP900 Version V943  07/23/25 Changelog V943: FIX: Addresses DSP issue where audio start is late with both audio file and disc playback under certain conditions FIX: Ad...

@Thomas Mathes you may find the 2nd HDMI audio only output useful.    Thanks

I mostly use a soundbar with the TV, the audio gear was for occasional use only.  That's why I don't turn off the HDMI audio.

Turning the HDMI off in the audio settings only needs to be done once.  If you'd rather use your TV remote, of course thats your preference.  Try looking at Vanco products, we have hear...

Setting HDMI to off requires going into the player's settings, turning the TV's sound to zero is easy.  I'm lazy.  😁 I did try turning the player's HDMI audio off, thinking it might help...

Thomas Is there a reason why you dont just turn the HDMI 1 audio off in the audio settings? Very few if any mid/higher end displays support analog inputs, that is correct.  The equipment yo...

I want to make sure it's clear how I connect the TV and my external audio to the player: - HDMI output 1 from the player to an HDMI input on my TV (a 4k/60Hz input); I use an HDMI 2.1 certified ca...