Posts made by Magnetar Concierge

• Cannot open battery compartment of remote control UDP900

  How to open it (don’t pry). The entire rear cover slides down. Do this exactly: Flip it over (buttons facing down) Note the ARROW at the top of the remote. Grip the rear cover top h...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  4/14/26, 6:29 PM
• Rack Mount Kit

  @Ygoslow  Thank you for the feedback and for picking up the rack kit so quickly,  we appreciate the enthusiasm. The kit is designed to secure the player to the rack while the chassis it...

  posted in General Discussion

  

  Magnetar Concierge
  3/4/26, 4:21 PM
• Low volume coming through the HDMI Main output

  @Wwilde001 perfecto! Yes, it was a commonly made feature request.    Thanks

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/2/26, 2:02 PM
• Low volume coming through the HDMI Main output

  @Wwilde001 hello, have you tried the player volume on the remote ?

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/2/26, 1:50 PM
• Rack Mount Kit

  @Ygoslow Middle Atlantic has been the source for these since 2023.    Thanks

  posted in General Discussion

  

  Magnetar Concierge
  2/19/26, 2:26 PM
• Rack Mount Kit

  @Ygoslow hello, we would recommend joining the mail list for all products announcements and releases info as it is available     Thanks

  posted in General Discussion

  

  Magnetar Concierge
  2/19/26, 2:24 PM
• Unwanted audio conversion with Magnetar UDP800MKII on Roon (ref#K3WCS1)

  Hello The 2.0 playback is normal as Roon has confirmed for you and the conversion issue has been resolved via a firmware update.  For direct support issues please contact your local dealer /...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  1/30/26, 4:23 AM
• Low sample frequency from Blu-ray music disks

  What you are seeing is expected behavior when playing Blu-ray discs through the coaxial (S/PDIF) digital output. While Blu-ray discs can contain 96kHz / 24-bit LPCM stereo tracks, the S/PDIF (coax...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  1/28/26, 10:22 AM
• Ability to set HDMI outputs separately on UDP800 MKII

  @Thomas Giloy simply request it through a support ticket.    Thanks

  posted in Feature Request

  

  Magnetar Concierge
  1/18/26, 11:13 AM
• Region Free Playback

  @Ben S a firmware modification to region free would not cause the player to require a USB update only. Our servers do not look for that status. It merely does a version check. 

  posted in Pre-Sales Questions

  

  Magnetar Concierge
  1/17/26, 3:52 PM
• Dolby Vision Question

  @Paul T Auto = Standard Dolby Vision (TV-led) when the display supports itSony OLEDs (including A90J) prefer TV-led DV In Auto, the Magnetar negotiates EDID and hands dynamic metadata to the TV&r...

  posted in General Discussion

  

  Magnetar Concierge
  1/10/26, 1:57 PM
• Firmware 979 update

  @Thomas Mathes when a CD is loaded in the tray, hit the "audio" button. General performance improvements are those which do not materially change operation or function.    Thanks

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  12/22/25, 10:25 AM
• Fixed Volume Setting in MKII's

  @Thomas Mathes A bitstream does not have a “volume” that can be fixed or varied.  In bitstream mode, the player outputs the encoded audio data unchanged. At that stage it is n...

  posted in UDP800 Owner's Lounge

  

  Magnetar Concierge
  12/20/25, 4:28 AM
• Clipping audio in on CD tracks

  Hello,   With the sheer number of CD releases globally, it's virtually impossible to reproduce reliably.  With that said, we have a large library from factories large and small globall...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  12/16/25, 2:49 PM
• Clipping audio in on CD tracks

  @michel.martens Hi Michel Unfortunately, we cannot replicate this on any Magnetar player and as such have no available fix.    Thanks 

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  12/16/25, 12:58 PM
• Clipping audio in on CD tracks

  @michel.martens this was fixed in firmware 843 released this past July.    Thanks

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  12/15/25, 1:40 PM
• 800 MKII keeps disconnecting drive

   What you’re describing is consistent with a USB power-renegotiation event rather than a playback or decoding issue. The UDP-800 MKII uses a revised USB subsystem compared to the MKI, wi...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  12/14/25, 11:14 AM
• 800 MKII keeps disconnecting drive

  @Esteban Medaglia Hi Esteban, Thanks for the feedback. Your profile shows a support request regarding BDMV playback issues through that direct supportchannel.  We've replied and will post be...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  12/14/25, 11:13 AM
• 800 MKII keeps disconnecting drive

  Hi Esteban  You would do so through the same methodology as your ticket from earlier this week by emailing concierge@magnetarusa.com    Thanks

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  12/14/25, 10:41 AM
• 800 MKII keeps disconnecting drive

  Esteban   We recommend opening a support ticket directly.    Thanks

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  12/14/25, 10:33 AM