Posts made by Magnetar Concierge

• Help with L/R downmixed outputs

  Thomas - In order to support you, we need answers to our questions.  What is the result of both FL/FR analogs and L/R analogs when you change the setting to L/R in the SPEAKER SETTINGS. We'v...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  10/30/25, 8:36 PM
• Help with L/R downmixed outputs

  Thomas,  The resolution to your issue is as follows. Please access MODE in the SPEAKER SETTINGS of the OSD and select whatever mode you wish the output settings of the player to reflect, be ...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  10/30/25, 8:04 PM
• Help with L/R downmixed outputs

  Thomas, if you want stereo out of the analog of a 900, set the MODE to stereo in the speaker settings. That image reflects the player analog outputs and is there by example. Page 15 of the manual ...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  10/30/25, 7:33 PM
• Help with L/R downmixed outputs

  Thomas, if you owned an 800, the downmix would be automatic as there's only 2 analog RCA channels out. With a 900, as there 8 channels with 8 analog RCA outs,  you must assign the proper outpu...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  10/30/25, 7:07 PM
• Help with L/R downmixed outputs

  Thomas, you need to set the DOWNMIX to STEREO in the speaker settings section. The analog outputs will do whatever that setting tells them to do. 

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  10/30/25, 6:38 PM
• Help with L/R downmixed outputs

  @Thomas Mathes Thomas, if you wish for stereo output, you go into MODE and set it to Stereo. 

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  10/30/25, 6:21 PM
• Help with L/R downmixed outputs

  @Thomas Mathes Thomas, what is your downmix set to in the speaker settings? If it isn't stereo, the player will not downmix it.  Your player was tested by the engineering team thoroughly afte...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  10/30/25, 5:40 PM
• how to display blu-ray time remaining on a single audio track

  Each disc is authored differently and it is entirely related to how the studio would have done this as to the accessibility of a particular single audio track time. It would be accessed in the same...

  posted in UDP800 Owner's Lounge

  

  Magnetar Concierge
  10/23/25, 5:44 PM
• Magnetar 800 won't play DTS audio on DVD-Audio discs

  Daniel You have a local settings issue as the Magnetar has no issues sending DTS bitstream Audio from a DVD-Audio disc to an AVR. It is no different than DTS bitstream audio on a DVD. The player p...

  posted in UDP800 Owner's Lounge

  

  Magnetar Concierge
  9/17/25, 9:48 PM
• Music Playback Issue Using Internal DAC

  @Pierre Martinez perfect. 

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 7:06 PM
• Music Playback Issue Using Internal DAC

  @Pierre Martinez Hi Pierre, if you just opened the ticket, allow them reasonable time to respond to you. Thanks

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 6:42 PM
• Music Playback Issue Using Internal DAC

  @Pierre Martinez Hi Pierre, you would want to mention this in the support correspondence , however, that would preclude the issue from being in the DAC. The support team will work with you to make ...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 6:41 PM
• Music Playback Issue Using Internal DAC

  Hello, Have you opened a support ticket for this? That would be the path to take as there can be many causes both in and outside of the player. 

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 5:19 PM
• Clipping audio in on CD tracks

  @Thomas Mathes that is correct 😉

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  7/23/25, 6:57 PM
• Clipping audio in on CD tracks

  UDP 800 and UDP900 Version V943  07/23/25 Changelog V943: FIX: Addresses DSP issue where audio start is late with both audio file and disc playback under certain conditions FIX: Ad...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  7/23/25, 4:26 PM
• Please bring back the analog delay setting ability

  @Thomas Mathes you may find the 2nd HDMI audio only output useful.    Thanks

  posted in Feature Request

  

  Magnetar Concierge
  7/23/25, 12:18 AM
• Please bring back the analog delay setting ability

  Turning the HDMI off in the audio settings only needs to be done once.  If you'd rather use your TV remote, of course thats your preference.  Try looking at Vanco products, we have hear...

  posted in Feature Request

  

  Magnetar Concierge
  7/22/25, 11:58 PM
• Please bring back the analog delay setting ability

  Thomas Is there a reason why you dont just turn the HDMI 1 audio off in the audio settings? Very few if any mid/higher end displays support analog inputs, that is correct.  The equipment yo...

  posted in Feature Request

  

  Magnetar Concierge
  7/22/25, 10:39 PM
• Please bring back the analog delay setting ability

  Hi Thomas As you are not connecting the analog outs to the Bravia, we would recommend using the delay functions within your amp/pre-amp to accomodate any analog delays you are seeing.  We've...

  posted in Feature Request

  

  Magnetar Concierge
  7/22/25, 8:30 PM
• Clipping audio in on CD tracks

  @mark.linford Hi Mark When a firmware update is available that addresses this issue, it will be announced on the website and available in the player.  To reiterate as earlier stated and corr...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  7/5/25, 3:48 PM