@Pierre Martinez perfect.
@Pierre Martinez Hi Pierre, if you just opened the ticket, allow them reasonable time to respond to you. Thanks
@Pierre Martinez Hi Pierre, you would want to mention this in the support correspondence , however, that would preclude the issue from being in the DAC. The support team will work with you to make ...
Hello, Have you opened a support ticket for this? That would be the path to take as there can be many causes both in and outside of the player.
@Thomas Mathes that is correct 😉
UDP 800 and UDP900 Version V943 07/23/25 Changelog V943: FIX: Addresses DSP issue where audio start is late with both audio file and disc playback under certain conditions FIX: Ad...
@Thomas Mathes you may find the 2nd HDMI audio only output useful. Thanks
Turning the HDMI off in the audio settings only needs to be done once. If you'd rather use your TV remote, of course thats your preference. Try looking at Vanco products, we have hear...
Thomas Is there a reason why you dont just turn the HDMI 1 audio off in the audio settings? Very few if any mid/higher end displays support analog inputs, that is correct. The equipment yo...
Hi Thomas As you are not connecting the analog outs to the Bravia, we would recommend using the delay functions within your amp/pre-amp to accomodate any analog delays you are seeing. We've...
@mark.linford Hi Mark When a firmware update is available that addresses this issue, it will be announced on the website and available in the player. To reiterate as earlier stated and corr...
Hello Our engineering team reports they have addressed this specific report previously and found no issues. This information was passed on to the distributor in Poland from that previous report. Y...
Thomas 1) Not all CD's contain metadata. Please see the below links. One shows the player with a CD which includes metadata on the disc (Ozzy) and one file that shows a CD without metadata (Matchb...
@Thomas Mathes when a specific bug is fixed, it is listed as the PURE ON/OFF is. Bug fixes are not stated as general performance improvements and general performance improvements do not addr...
@Thomas Mathes Thomas The PURE ON/OFF has a minor bug as to how and when it would display. This was fixed. Any information available is posted in the change log Thanks
Hello As it was released over the weekend, it will be on the website soon.
@michel.martens Hi Michel, The issue is 100% firmware related to a specific vendor component and is circumstantially present with a very small pool of users experiencing the issue. We contin...
Hello, You can use the contact form found here: https://www.magnetarusa.com/pages/contact Thanks
Hello, You should open a support ticket through the Magnetar website. Thanks
Hello, As we have no reports globally and are unable to replicate this issue with a Sony Bravia 7 or A95L, we recommend sending your player in for a bench test as the issue by all accounts appears...
