Posts made by Magnetar Concierge

• Magnetar 800 won't play DTS audio on DVD-Audio discs

  Daniel You have a local settings issue as the Magnetar has no issues sending DTS bitstream Audio from a DVD-Audio disc to an AVR. It is no different than DTS bitstream audio on a DVD. The player p...

  posted in UDP800 Owner's Lounge

  

  Magnetar Concierge
  9/17/25, 9:48 PM
• Music Playback Issue Using Internal DAC

  @Pierre Martinez perfect. 

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 7:06 PM
• Music Playback Issue Using Internal DAC

  @Pierre Martinez Hi Pierre, if you just opened the ticket, allow them reasonable time to respond to you. Thanks

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 6:42 PM
• Music Playback Issue Using Internal DAC

  @Pierre Martinez Hi Pierre, you would want to mention this in the support correspondence , however, that would preclude the issue from being in the DAC. The support team will work with you to make ...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 6:41 PM
• Music Playback Issue Using Internal DAC

  Hello, Have you opened a support ticket for this? That would be the path to take as there can be many causes both in and outside of the player. 

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  8/19/25, 5:19 PM
• Clipping audio in on CD tracks

  @Thomas Mathes that is correct 😉

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  7/23/25, 6:57 PM
• Clipping audio in on CD tracks

  UDP 800 and UDP900 Version V943  07/23/25 Changelog V943: FIX: Addresses DSP issue where audio start is late with both audio file and disc playback under certain conditions FIX: Ad...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  7/23/25, 4:26 PM
• Please bring back the analog delay setting ability

  @Thomas Mathes you may find the 2nd HDMI audio only output useful.    Thanks

  posted in Feature Request

  

  Magnetar Concierge
  7/23/25, 12:18 AM
• Please bring back the analog delay setting ability

  Turning the HDMI off in the audio settings only needs to be done once.  If you'd rather use your TV remote, of course thats your preference.  Try looking at Vanco products, we have hear...

  posted in Feature Request

  

  Magnetar Concierge
  7/22/25, 11:58 PM
• Please bring back the analog delay setting ability

  Thomas Is there a reason why you dont just turn the HDMI 1 audio off in the audio settings? Very few if any mid/higher end displays support analog inputs, that is correct.  The equipment yo...

  posted in Feature Request

  

  Magnetar Concierge
  7/22/25, 10:39 PM
• Please bring back the analog delay setting ability

  Hi Thomas As you are not connecting the analog outs to the Bravia, we would recommend using the delay functions within your amp/pre-amp to accomodate any analog delays you are seeing.  We've...

  posted in Feature Request

  

  Magnetar Concierge
  7/22/25, 8:30 PM
• Clipping audio in on CD tracks

  @mark.linford Hi Mark When a firmware update is available that addresses this issue, it will be announced on the website and available in the player.  To reiterate as earlier stated and corr...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  7/5/25, 3:48 PM
• Problem with external subtitles

  Hello Our engineering team reports they have addressed this specific report previously and found no issues. This information was passed on to the distributor in Poland from that previous report. Y...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  7/4/25, 11:47 AM
• Metadata on CD's not being read or displayed

  Thomas 1) Not all CD's contain metadata. Please see the below links. One shows the player with a CD which includes metadata on the disc (Ozzy) and one file that shows a CD without metadata (Matchb...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  6/27/25, 4:37 PM
• New firmware available?

  @Thomas Mathes when a specific bug is fixed, it is listed as the PURE ON/OFF is.  Bug fixes are not stated as general performance improvements and general performance improvements do not addr...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  6/10/25, 11:33 PM
• New firmware available?

  @Thomas Mathes Thomas The PURE ON/OFF has a minor bug as to how and when it would display. This was fixed. Any information available is posted in the change log    Thanks

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  6/10/25, 11:05 PM
• New firmware available?

  Hello   As it was released over the weekend, it will be on the website soon. 

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  6/9/25, 7:29 PM
• Clipping audio in on CD tracks

  @michel.martens Hi Michel,  The issue is 100% firmware related to a specific vendor component and is circumstantially present with a very small pool of users experiencing the issue. We contin...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  6/7/25, 10:36 AM
• Audio Filters info & A/V sync with analog output

  Hello, You can use the contact form found here: https://www.magnetarusa.com/pages/contact Thanks

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  5/7/25, 3:03 AM
• Audio Filters info & A/V sync with analog output

  Hello, You should open a support ticket through the Magnetar website. Thanks

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  5/7/25, 1:52 AM