Posts made by Magnetar Concierge

• Clipping audio in on CD tracks

  Allan, We clearly stated we do not need to open a new one from the box, nowhere have we stated we didn't. That stands as accurate in its statement as written. So it's clear as it seems this was mi...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 11:54 PM
• Clipping audio in on CD tracks

  @dowd Hi Dowd Thanks for the info. We would look in several places to ascertain root cause of any delay condition. Not seeing this in our own ecosystem and the lack of widespread reports of an iss...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 9:57 PM
• Clipping audio in on CD tracks

  @Old School Hi Allan Not sure where we said we hadnt in regards to the player as we use the players daily, have customers , dealers , distributors, engineers and staff worldwide who also use the p...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 9:21 PM
• Clipping audio in on CD tracks

  @mark.linford Hi Mark The audio from the UDP is sent to both HDMI and Analog simultaneously. When both are connected , the HDMI handshake must be fully established, regardless of what input is sel...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 4:48 PM
• Clipping audio in on CD tracks

  @mark.linford perfect, thanks for the info, we are looking into it!    

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 12:52 AM
• Clipping audio in on CD tracks

  @dowd thanks ! This information helpful in allowing us to try and recreate the issue and share with engineering.

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 12:51 AM
• Clipping audio in on CD tracks

  @Old School Hi Allan,   With a global product in territories across the globe going on over 2 years now, we would generally see widespread and frequent reporting of an issue which affects ev...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 12:50 AM
• Clipping audio in on CD tracks

  Hello! Is this occuring on track selection, next track, or simply when just letting the disc play using the authored gap? What is your output connection,  digital or analog? If analog, RCA o...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  12/30/24, 6:09 PM
• HDCD decoding?

  Please see the post on region free playback etc regarding firmware modifications https://www.magnetarusa.com/community/xenforum/topic/147033/region-free-playback Your best bet is to reach out to ...

  posted in Pre-Sales Questions

  

  Magnetar Concierge
  12/6/24, 4:19 AM
• Region Free Playback

  @Old School Great to hear! We've heard from customers they are great to work with and we're glad to see more customers say good things about service providers who do good third party work on our pl...

  posted in Pre-Sales Questions

  

  Magnetar Concierge
  12/2/24, 10:02 PM
• Region Free Playback

  @Old School unfortunately , that is not possible.   Thanks

  posted in Pre-Sales Questions

  

  Magnetar Concierge
  12/2/24, 6:26 PM
• Cant update firmware version

  @Angel Rocha we recommend verifying you are connected to the Internet as that is an error that can occur when the player cannot access the Internet.   Also, you can try resetting the player.

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  11/29/24, 4:25 AM
• 4k UHD Raiders of the Lost Ark

  @Bill Jones Hi Bill, we purchased that 4k title and are unable to replicate your reported issue. We randomly see disc issues as all players do, however, our disc played in every test session witho...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  11/28/24, 6:27 AM
• 4k uhd the new mutants

  @Marco Reyes have you tried resetting the player? Is it all discs or just one? Check the disc to insure it's without blemish or fingerprint.  

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  11/24/24, 6:49 PM
• Magnetar 800 selecting HDR10+ over Dolby Vision on 4K UHD disc

  We agree wholeheartedly. We had another customer raise the issue and he submitted this video, which you can see is both formats as both logos appear on the box , when the reality is, it's mixed con...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  11/13/24, 1:33 AM
• Magnetar 800 selecting HDR10+ over Dolby Vision on 4K UHD disc

  We have evaluated this issue at length. The movies are not in Dolbyvision , they are in HDR10+.  Other content on the disc is in Dolbyvision which is why the disc bears both logos. We've test...

  posted in Having product issues with your UDP800? We're here.

  

  Magnetar Concierge
  11/13/24, 12:49 AM
• Region Free Playback

  We often get inquiries regarding the region free/iso playback capability of our players. Our players are not and cannot be sold region free. This is a modification that is performed by third partie...

  posted in Pre-Sales Questions

  

  Magnetar Concierge
  11/10/24, 8:36 PM
• Internal subtitles (from files) have an odd subtitle font

  if the subtitles are part of the actual encoded video, they cannot be changed. If they are not, changes can be made in the subtitle menu of the player.

  posted in Feature Request

  

  Magnetar Concierge
  11/10/24, 4:36 AM
• Load External Subtitles .ass or .sup (PGS)

  You can change the font color/brightness/location/size etc in the subtitle menu. You cannot separate subtitle location by line, only as a whole.

  posted in Feature Request

  

  Magnetar Concierge
  11/10/24, 4:35 AM
• Load External Audio via USB

  Unfortunately, you cannot acheive sync in this way. The audio and video signals cannot be separated as described.

  posted in Feature Request

  

  Magnetar Concierge
  11/10/24, 4:31 AM