Hello, You can use the contact form found here: https://www.magnetarusa.com/pages/contact Thanks

I looked in the FAQ and web support page on how to submit a ticket but found no information. But, I did find a post from 7 months ago where the owner was told: Please open a direct support ticket...

Hello, You should open a support ticket through the Magnetar website. Thanks

Thank you.  Since this was purchased from an authorized local dealer (Audio Advice), should I contact them about the issue or deal directly Magnetar?

Hello, As we have no reports globally and are unable to replicate this issue with a Sony Bravia 7 or A95L, we recommend sending your player in for a bench test as the issue by all accounts appears...

@Magnetar Concierge Answers to the above: 1) Please insure your firmware is up to date The player is running the latest firmware, V886 from January 2025.   I updated the firmware soon a...

1) Please insure your firmware is up to date 2) Please insure you are using the headphone jack of the player, not the amp 3) Please insure that your delay settings are at 0 in the delay settings ...

Same issue with the headphone jack, the audio and video are out of sync.

Hello, HDMI output is unrelated to Analog output.  The delay function simply adds or removes time to the decoded audio before it hits the connectors. The distance function in the speakers ...

My soundbar and TV are connected via the eARC port of my TV (both are Sony products).  The Magnetar player is connected to my TV via HDMI to the 4K port.  I have no issues with A/V sync w...

The filters are applicable only to the DAC as those are ESS filters in the 900 and are in ms. We would recommend utilizing either the available sync settings in the player, your amp, or your disp...

@Magnetar Concierge  thanks for the quick reply, the FAQ was extremely helpful in what the filter differences are. Unfortunately FAQ doesn't address the delay setting in the audio filter sele...

Hello,   We recommend visiting the FAQ page in the SUPPORT section of the website for details on the filters/delays.   Thank You

Hi, I think some of these questions were asked before but the post I found wasn't clear: 1) Regarding the audio filter settings; I assume those are the digital filter settings for 16 bit/44.1kHz ...

Hi Vitaly, We recommend checking your permissions settings and insuring that SMB 1.0 is enabled on your server.   Thank You Magnetar Audio

@Thomas Mathes Hi Thomas, as detailed in this thread , we are aware of certain circumstances where this issue occurs, and are currently working a firmware resolve.   Thank You Magnetar Audio

Hi, new owner here from the US.  I bought my UDP900 last week, updated to the lastest firmware release (v886 from Jan. 6, 2025) I hear the exact same issue with CDs. One example is Van Halen...

I've setup my UDP800 with an ethernet connection and can get DMS working just fine from my PCs to the UDP, but I've set up SMB shares on my PC and they are not detected by the UDP800. I got them to...

Thank you I'll open a ticket now @Magnetar Concierge