@Magnetar Concierge    Please check your private message from me.

You mentioned when the TV is turned on this issue does not occur. This leads to a number of questions.  1. What do you do to reset the system? 2. What are your HDMI CEC settings?  "S...

I'm having a weird problem with my new UDP800 player when playing SACD disks.  The problem only appears to affect SACD playback; regular redbook CD and BluRay playback appears to be entirely a...

@Werner Westerfeld Please contact info@audio-reference.de for assistance.   Thank You

Hallo zusammen, die Aufnahmen von meinem TV Reciever werden in ts aufgezeichnet. Wen ich sie auf eine ssd Festplatte speicher, wird der Film nicht auf dem TV angezeigt oder nur der Ton ohne Bild...

Thanks for the feedback! Of course if there is anything you need, feel free to reach out as we're here to assist!

Ordered mine directly, and received it within 5-6 days via UPS. Build date stated September 23, 2024, so hot off the griddle.   Outside shipping box was a bit beat up, but the product box i...

Must be a defect with the 1917 disc. The other discs mentioned play Dolby Vision with no problem. I should've checked all of the discs before I started the topic. Sorry. Thanks for your help. 

Wow! That's just what the dr. ordered. Thanks!  

The player priority when both are set to auto is: Dolby Vision>HDR10+>HDR10>SDR. With that, you should be seeing Dolbyvision if it is on the disc. We will see if we can replicate your iss...

Thank you. I will try that.

1917 4K, Stanley Kubrick 3-film 4K Collection, Wall•E 4K (Criterion) are the ones I have. Admittedly HDR10+ is not a widely used format and I did not buy these for the HDR10+ versions. It's fr...

Can you provide a disc title that has both HDR10+ AND DOLBYVISION? Also, your TV make and model?   Thanks

Using the "i" key on the remote and long holding, it will show you detailed information as to the current video source resolution as well as the HDMI output resolution. (tap down arrow for HDMI out...

On my old Sony UDP 800Xm2 when I clicked on "display" it showed the original resolution of the disc being played and underneath that what it was being upscaled to. I really miss that.

Any filename will work when storing subs on an external device.  

Hello, I just set up my Magnetar 800 and I love it. The one issue I have is that it is selecting HDR10+ over Dolby Vision on 4K UHD discs. On discs that have only HDR10 and Dolby Vision it selects...

Please open a direct support ticket via concierge@magnetarusa.com   Thank You

I own a brand new UDP800 with multi zone and iso capabilities. It worked well for a while. When listening to and iso audio file on a hard disc, i pressed audio button on the remote. The player froz...

@brian mchenry Not sure the ability to write unique filenames would be possible, we can take a look,  but the players do accept external subs via USB.